Help centre
Frequently asked questions.
Quick answers about routes, quotations, cargo details and how our freight process works.
Before your cargo moves.
Which services does Six Star provide?
We coordinate cross-border trucking, ocean freight, air freight, customs clearance and complete door-to-door logistics.
What details are needed for a quotation?
Please provide origin, destination, cargo description, dimensions, weight, quantity, preferred timing and any special handling or customs requirements.
Can you handle oversized or project cargo?
Yes. Our trucking team supports low-loader, heavy-haul and non-standard industrial movements, subject to route and equipment assessment.
Which countries do you cover by road?
Our regional road network focuses on Malaysia and mainland Southeast Asia, including Singapore, Thailand, Laos, Cambodia and Vietnam, depending on cargo and route feasibility.
Do you provide customs clearance?
Yes. We coordinate import, export and border documentation. Exact requirements depend on commodity, origin, destination and applicable regulations.
How quickly will the team respond?
Response time depends on enquiry complexity. Complete cargo information helps us assess the route and respond faster.
How is my enquiry protected?
Enquiries are validated and stored in our private database. Admin access uses hashed passwords, secure sessions, rate limits and CSRF protection.
Still need help?